After thousands of Animal Jam customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Animal Jam: How do I get a refund?; my black long and rare pink headdress was hacked; I was hacked. I lost *** black Lon rare spiked collars and *** Light pink headdresses; my daughter brookie**** got hacked she lost her furry magenta black long wrist and wight beta tai...; I'm supposed to be unsuspended but I'm not; I GOT HACKED MY BLACK LONG AND MY BLUE HEADDRESS ARE GONE... So we put together this guide to try to help. It has 2 step(s) to it. It takes an average of 86 minutes to get through these steps according to other users, including time spent working through each step and contacting Animal Jam. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.